10 Key Hallmarks
Higher standards of cleanliness and hygiene
To obtain local authority hygiene accreditations
(e.g. SG Clean Quality Mark Certification) where relevant.
Appropriate checks on arrival for guests and employees
For example, temperature check for all guests and/or collection of guest health declaration forms in certain jurisdictions.
Disinfection kits easily available to guests and employees
Sanitisers, masks and anti-bacterial wipes
available at guest contact areas
(e.g. lobby, restaurants, meeting rooms).
Frequent and regular sanitisation of high-contact points
High-contact points will be sanitised
on a regular basis depending
on frequency of use
(e.g. elevator buttons, door handles, etc).
Use of technology to enhance guest experience and safety
We deploy contactless technology
where possible to minimise physical contact
(e.g. E-payment, QR code ordering system,
Ensure higher cleanliness and hygiene standards during guest stay
Mandatory use of disinfectants for
sanitisation of contact points
(e.g. bedding, room furniture, TV remote).
Enforce safe distancing measures as precaution
Recommended minimum of one-metre distance for interactions between guests and/or employees.
Higher food safety standards
Enhanced food safety protocols, deep cleaning and meals served individually.
Appropriate health and safety gear
Regular use of Personal Protective Equipment, when appropriate, to ensure the health and safety of guests and employees.
Hygiene Ambassadors to ensure measures are implemented
A Hygiene Ambassador in each hotel will ensure that our employees are trained with the latest processes and procedures to enhance guest safety and comfort.
We remain committed in placing your safety and wellbeing as a top priority. We want to consistently deliver the same memorable moments to you when we finally welcome you back.
We are looking forward to having you with us, until then, be safe, be well and we will journey together once again.